Crisis and Emergency
HKU provides physical and mental health services and financial assistance to students who are in urgent need:
2/F and 3/F, Meng Wah Complex
Mon to Fri: 8:40am – 1pm, 2pm – 5pm; Sat: 8:25am – 12:45pm
Emergency: 3917 1999*
Dental Emergencies: 2859 2511*
(* Support is only available during office hours)
When the clinic is closed, please go to the nearest Accident and Emergency Department at Queen Mary Hospital, 102 Pokfulam Road, Hong Kong.
Room 301-323, 3/F, Main Building
Mon to Thu: 9am – 5:45pm; Fri: 9am – 6pm
To make an appointment, please call 3917 8388, email email@example.com or visit Room 301-323, 3/F, Main Building.
During after-office hours, please go to the nearest medical doctor or Accident and Emergency Department at the hospital for immediate support.
Learn more: cedars.hku.hk/cope
3/F, Meng Wah Complex
Call CEDARS at 3917 2305 for an appointment to meet a Student Advising Officer for assessment of your needs.
You may also find the following useful:
Lost and Found Tel: 3917 2883
Public Health, Pandemic and Epidemic Diseases Preparedness and Response: www.uhs.hku.hk/phpedpr/index.php
The University has a standard insurance coverage for students. Information on the insurance coverage can be found in the undergraduate and postgraduate handbooks. For details on the insurance coverage, please contact the Finance and Enterprises Office through email at firstname.lastname@example.org or login to your HKU Portal account to find out more information about HKU’s Travel Insurance by following the path: SIS Menu -> Financial Services -> FEO Info and Hotlines -> Finance and Enterprises Office -> Insurance Information for Students.
You should note that the University would only provide standard travel insurance coverage, and would not insure any personal cash or property of students in any circumstances. If additional or special insurance coverage is required, it is entirely up to the student concerned to make personal arrangement at own expense.
Emergency Assistance When Travel Overseas
HKU has engaged the Inter Partner Assistance Hong Kong Ltd. (“IPA”) to provide general assistance, local information such as nearby clinic/pharmacy, police station, translation services, etc., or travel advice to all HKU students. The IPA 24/7 Assistance Center hotline is +852 2861 9266, HKU membership number is “39379”. Students are strongly advised to create an account using HKU email address at accounts.travel-eye-axa.com/en/registration/110621 before travelling out of Hong Kong. A quick access to the IPA assistance could be downloaded at cedars.hku.hk/IPAaccess. IPA is NOT an insurance company to provide compensations or financial support under the insurance terms.
Subject to the terms, conditions and exclusions of HKU’s Group Travel Insurance Policy, for request of urgent/emergency assistance such as deposit guarantee for hospital admission, immediate medical care and/or hospitalisation for bodily injury or sickness, or emergency rescue (medical related), etc., students should contact Zurich (the insurer)’s 24-hour Emergency Assistance Service Hotline at +852 2886 3977 and quote HKU policy number (TTT0001673ZC) for assistance.
Learn more: cedars.hku.hk/overseasemergencyassistance